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General Questions

We currently only offer shipping within the United States of America. Sorry no Canada order at this time.

Our Customer Care Department is open

Monday - Friday 7am – 5pm EST

We can be reached by:

Click here to send us a message

Email: info@beverageuniverse.com

Phone: 888-738-3003

You can always give us a call and place an order with one of our experienced Customer Care Representatives. Our phone number is 888.738.3003

Manhattan deliveries have a minimum order of $39.99. Deliveries outside of Manhattan do not have a minimum order total and are delivered via UPS.

Manhattan orders that have a subtotal below $39.99 will be charged a $4.99 delivery fee

Yes, we do.

Click here and send someone a gift they will truly enjoy!

In your cart click on Redeem Gift Card and enter your redemption code then click activate

Also at checkout click on Gift Cards and enter your redemption code then click redeem

If you'd like to check the balance of your gift card click check gift card status at the checkout page

We love adding new products to our growing selection! Email us at info@beverageuniverse.com and we will make all efforts to obtain the product you are interested in.

If you place an order for a product that is out of stock, you will be notified via email and we will recommend similar beverage options.

We do not accept returns.

If you experienced a problem with your order, please contact us and we will do our best to make sure your customer experience is top notch!

You can always reach us by

Email: info@beverageuniverse.com

Phone: 888.738.3003

Currently, we do not offer samples of any of the products we carry.

We do offer Variety Packs, which allow you to try an array of flavors or brands and Mini Packs, which allow you to try between 9 and 12 packs of specific beverages.

Yes we do. Contact us at 888.738.3003 or info@beverageuniverse.com

We would love to assist in your upcoming event. We can ship large order quantities.

Please Contact us

Send a message by clicking here

Email us: info@beverageuniverse.com

Call us: 888-738-3003

Yes we do.

We ocasionally post promotions to our Facebook, Instagram, and Twitter followers.

You can always check our Free Case Menu and our Beverage Bargains for promotions and check our monthly specials on the homepage.

Join our newsletter by submitting your email address at the bottom of any page on our website and you will receive email promotions.

Join our newsletter by submitting your email address at the bottom of any page on our website.

No, at this time we do not sell alcoholic beverages.

Subscription Orders

Find the product you would like to subscribe to and select the "subscribe to this product" option.

You will then be prompted to select the subscription frequency (everyday, weekly, bi-weekly [every 2 weeks], monthly, yearly) and subscription start date. Remember to specify the number of cases you would like to receive and then click the add to cart button.

Once you complete your checkout your subscription order will be placed and you will receive a confirmation email.

From your cart click the button that looks like a pencil located underneath the subtotal and a pop up will appear.

Click on "Subscribe to this Product" and select your subscription frequency of either everyday, weekly, bi-weekly (every other week), every month or every year.

Then specify your Subscription Start Date, which is the date you would like your subscription to begin.

You also have the option to change the quantity you would like to receive in your subscription.

Once you are satisfied with your choice click update and your subscription will update in your cart.

Then click the proceed to checkout button and you can complete your order.

Delivery & Shipping

Shipping outside of Manhattan, is calculated by UPS and varies by location. In your cart you can get an estimated shipping cost.

Manhattan deliveries below $39.99 will include a $4.99 delivery fee. Orders above $39.99 have free delivery.

Yes, you will receive email notifications as to when your order is shipped and when your order is delivered.

All orders are shipped out the next business day.

We ship all orders from our warehouse in Long Island City, NY to everywhere in the United States.

We do not ship to PO Boxes or Internatially.

Yes,

Please add any specific instructions in the comments field under shipping method at checkout.

Please contact us right away by sending us a message here

Email us at info@beverageuniverse.com

Call us at 888.738-3003.

Please reference your order number and we will rectify the situation.

Payment & Billing

From your cart click the apply discount code button located in the center underneath the products in your cart. Type in the discount code and click the button that says apply.

From checkout screen underneath the payment options is a button that says Discount Code, click this button and type in the code and click the button that says apply.

Change your shipping address to the recipient’s address.

Select your shipping method.

Click the button under the shipping method that says Gift Message, then click the check box that says "This order is a gift"

Type your name in the text box that says "From Name"

Type the name of the lucky person that you are sending this gift to in the text box that says "To Name"

Add a personalized message to the recipient in the text box that says "Message"

Click the credit card button and uncheck the box that says "My billing and shipping address are the same" and enter your billing address here. Enter your credit card information and then click place order to complete.

We accept all major credit cards, Venmo and Paypal.

Yes

After placing your order you will be directed to a page that will give you the option view/print your receipt. An email reciept will be sent as well.

You can also access your reciept from Your account by click "My Orders".

Beverage Universe collects applicable state and local tax for orders in New York.

In accordance with state law, certain products require Beverage Universe to collect a bottle deposit.

If you wish recover your deposit, you can bring your empty bottles to a redemption center.

For more information on bottle deposit please click here

When creating an account select your account type as Corporate.

Enter your Tax Id and Company name and we will let you know as soon as you are approved.

We will contact you to send us any additional paperwork.

You can also reach out to us by clicking here

Email: info@beverageuniverse.com

Phone: 888-738-3003

Website

Click the sign in button on the top left side of the Homepage and a popup sign in menu will appear. Click the button that says "Forgot Your Password?" and you will be prompted to enter the email address that you registered with.

Check your email for a password reset link from Beverage Universe. If you do not see this email within 1-3 minutes check your email spam folder.

Please feel free to contact us here

Email: info@beverageuniverse.com

Phone: 888-738-3003

Once logged in

Click on the "My account" button

You can update your email address or change your password by clicking edit under "Contact Information" and select "Change Email" and/or "Change Password" and click save.

You can update your Billing or Shipping address under the "Address Book" section by clicking the change button.

When creating an account select your account type as Corporate.

Enter your Tax Id and Company name and we will let you know as soon as you are approved.

We will contact you to send us any additional paperwork.

You can also reach out to us by clicking here

Email: info@beverageuniverse.com

Phone: 888-738-3003

Milkman

Milk and perishable items are hand delivered in the New York Metro area only.

Contact us if you would like to inquire more about this.

Please contact us right away by sending us a message here

Email us at info@beverageuniverse.com

Call us at 888.738-3003

Please reference your order number when contacting us.

We can get a replacement out to you immediately.

Please contact us right away by sending us a message here

Email us at info@beverageuniverse.com

Call us at 888.738-3003

Please reference your order number when contacting us.

We can get a replacement out to you immediately.

Rewards Points

Beverage Bucks are our points for our rewards program which gives our loyal customers the opportunity to earn discounts on future orders.

You will receive 1 Beverage Buck per dollar spent on all products, excluding Tax, bottle deposit, and shipping.

You must have a minimum of 500 Beverage Bucks in your account in order to use them.

Each Beverage Buck is worth $0.02

Example: 500 Beverage Bucks is equivalent to $10.00 off your order.

You can apply additional beverage bucks in any quantity above 500 so if you have 600 beverage bucks you can apply them all to your order and receive a $12.00 discount.

At checkout click "Apply Beverage Bucks" and choose the amount you would like to use.

Under My Account select "My Reward Points" to see your balance.

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