Beverage Universe (The Milkman Inc.)
Effective Date: May 6, 2026

This Returns & Refund Policy (“Policy”) applies to purchases made through https://www.beverageuniverse.com and is operated by Beverage Universe (The Milkman Inc.) (“Beverage Universe,” “Company,” “we,” “us,” or “our”).

All Sales Final

Due to the consumable nature of our products, all sales are final. We do not accept returns or exchanges, as returned items may be subject to tampering and cannot be resold. We do not restock returned goods, and you will never receive a previously returned product.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number, a description of the issue, and photos of the product and packaging.

At our discretion, we may issue a replacement, refund (full or partial), or store credit. Claims submitted after 48 hours may not be eligible.

Shipping & Delivery

Once an order has been shipped or delivered, it is considered fulfilled. We are not responsible for delays, loss, theft after delivery confirmation, or damage occurring during transit. Customers may be required to work directly with the carrier for certain claims.

Temperature Sensitivity

Many products are sensitive to heat and cold. By placing an order, you acknowledge that environmental conditions during transit may impact product quality, and we are not responsible for such conditions once an order has been shipped.

Refused or Undeliverable Orders

Orders that are refused or returned due to incorrect address or delivery issues will be refunded for the product cost less actual shipping and handling charges once received. Shipping charges are non-refundable.

Order Changes & Cancellations

Orders may only be canceled or modified prior to processing. Once processed or shipped, orders cannot be changed or canceled.

Disputes & Chargebacks

Please contact us to resolve any issues before initiating a chargeback. We reserve the right to dispute any chargeback inconsistent with this Policy.

Case-by-Case Resolution

We reserve the right to resolve issues on a case-by-case basis in an effort to support customer satisfaction. Any exception does not constitute a waiver of this Policy.

Contact Us

Beverage Universe (The Milkman Inc.)

Email: info@beverageuniverse.com 
Website: https://www.beverageuniverse.com